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Terms & Conditions

DELIVERY POLICY

Rhubarb & Bramley will deliver your order using our own delivery staff, to the address registered by you on our website. Our staff will ensure your product is treated as you would expect, and arrives fresh and in good condition.

So that we can minimise our carbon footprint, we will try to keep our delivery mileage as low as possible. That means we try to deliver in certain areas at certain times. We therefore cannot absolutely guarantee, though we will always try, to arrive with you at your requested time. If you order before midday, we will deliver to you that same day if you want us to. If you order after midday, we will deliver to you the following day, as nearly as we can to your requested time.

Whilst we will take great care to package and deliver your product in good condition it is possible that very occasionally damage may occur in transit. Where possible please inspect your order upon delivery, or as soon as possible thereafter, to ensure you are happy with the product. In the event that you find a problem please notify our delivery person or contact us within 24 hours so that we can provide a replacement.

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We will take every care in delivering your order but we cannot be liable for any indirect or consequential loss or damage or loss of profits you may incur if we fail to deliver the goods to you. Our policy on damaged products does not affect your statutory rights.

RETURNS POLICY

Although we're sure that you'll be pleased with our produce, we're told that we should have a returns policy. So we'll keep it short and easy, as follows:

We will take great care to select, pack and deliver your product fresh and in good condition. As with all perishable goods there may be occasions when you are not satisfied with the quality of the product, if so please do contact us as soon as possible, preferably within 24 hours, to discuss immediate replacement or a refund to your credit/debit card.

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PAYMENT TERMS

Payment couldn't be easier : You can pay with your credit card on our website at the time of your order. Once your order has been submitted and accepted your payment will be charged to your credit/debit card, if this is the method you choose.

All our online payments are taken through Global Payments, who achieve the highest level of compliance under the Payment Card Industry (PCI) Data Security Standard, adhering to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

Debit/credit card issuers undertake their own validation and fraud checks and if they refuse to authorise a payment, our website will not accept your order by credit card.

PRIVACY POLICY

At Rhubarb & Bramley we like things to be simple so we will only use the information we collect about you to process your order and to provide you with the best possible service. This information will not be passed onto anyone else no matter what they offer us.

The only types of information we will collect will be:

  • Name
  • Address
  • Phone number
  • Email address
  • Debit / Credit card details - these will not be retained by us after we've used them to process your order

So that we can keep you up-to-date with our products and services we may send you occasional emails or newsletters. If you don't want to receive these, please let us know.